Legal

Refund Policy

Effective October 18, 2026

Overview

This policy explains cancellations, returns, and refunds for services, parts, and digital products from North Shore Powersports LLC. It is part of our Terms of Service. Rights you have under applicable consumer protection law are not limited by this policy.

Services

You may cancel a scheduled service at no charge with at least 48 hours’ notice. Cancellations with less notice, or missed appointments, may forfeit the deposit to cover reserved time and materials. Deposits for special-ordered materials are non-refundable once materials are ordered.

Completed services are not refundable, but if you believe work was not performed correctly, tell us within 14 days of pickup or completion and we will inspect and, where our workmanship was at fault, correct the work or issue an appropriate credit or refund.

Prepaid storage is refundable on a prorated basis for full unused months when you remove your item early, unless your storage agreement says otherwise.

Parts and accessories

New, unused, uninstalled stock items in original packaging may be returned within 30 days of delivery for a refund of the item price. Contact us before returning anything so we can confirm the return and the shipping address. Returns may be subject to a restocking fee of up to 15%, and original shipping charges are not refundable unless we sent the wrong item or it arrived damaged.

The following are final sale: special-order and drop-shipped items once ordered from the supplier, electrical and electronic parts once installed or removed from sealed packaging, NOS, vintage, used, and discontinued parts, and items damaged by installation or use. Supplier return rules may also apply to drop-shipped items.

If an item arrives damaged, defective, or different from what you ordered, notify us within 7 days with photos, and we will replace it or refund it including shipping. Core charges are refunded when the core is returned in rebuildable condition within the stated period. Warranty claims for defective parts after installation go through the manufacturer’s warranty process; we will help you start it.

Digital products and service manuals

Because downloads cannot be returned, digital purchases are non-refundable once the file has been downloaded or accessed, except that we will replace the file or refund the purchase if it is corrupted, incomplete, or materially different from its description and we cannot fix the problem. Report issues within 14 days of purchase.

By starting a download immediately after purchase, you ask us to deliver the digital content right away and acknowledge that, where a statutory withdrawal right applies to digital content (for example under EU or UK consumer law), you lose that right once the download begins.

How refunds are issued

Approved refunds go back to the original payment method within 10 business days after we approve the refund or receive the returned item. Your bank or card issuer may take additional time to post it. Cash payments are refunded by check or store credit.

Contact

North Shore Powersports LLC, 7500 Cedar Lake Rd, Pinckney, MI 48169. Email [email protected] or call 734-550-1110.

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